Refund policy

At Invarox, customer satisfaction is our top priority. We take great care in curating and inspecting all of our kitchen, home, and garden products prior to dispatch from our UK warehouse. However, if you are not entirely satisfied with your purchase, we are here to support you with a clear, straightforward, and transparent return and refund process.

1. Return Window

You have 14 calendar days from the date you receive your physical order to request a return. Requests submitted after 14 calendar days from delivery will not be eligible for a return or refund.

2. Eligibility Criteria for Returns

To qualify for a valid return, your item must meet the following strict conditions:

  • The item must be unused, unwashed, and in the exact same condition that you received it.
  • The item must be in its original, undamaged manufacturer packaging with all accessories, user manuals, and promotional tags intact.
  • Proof of purchase (order confirmation number and billing details) must accompany the return request.
  • Items showing signs of wear, customer damage, or missing components will not be accepted.

3. How to Initiate a Return

To start a return request, please send a written request through our designated support channels available on our Contact Information page. Provide your order number, details of the item(s) you wish to return, and the specific reason for your request. Once evaluated, our support team will provide you with a Return Merchandise Authorization (RMA) and specific return instructions.

Please do not send items back to our warehouse without prior approval from our customer support team. Unsolicited returns will not be processed.

4. Return Shipping Address & Costs

All authorized returns must be shipped to our central UK fulfillment center:

Invarox Returns Department
Ashfield Rd
Blackpool FY2 0HB
United Kingdom

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product due to our error or transit damage, Invarox will cover the full cost of return shipping or provide a prepaid return label.
  • Customer Preference / Change of Mind: If you choose to return an item due to a change of mind, personal preference, or ordering the wrong size/style, you will be responsible for paying all return postage fees. Return shipping costs are non-refundable.
  • We strongly recommend using a trackable courier service (such as Royal Mail Signed For, DPD, or Evri) and retaining proof of postage, as Invarox cannot accept liability for items lost or damaged in transit back to us.

5. Inspection and Refund Processing Timeline

Once your returned package arrives at our Blackpool warehouse, our quality assurance team will inspect the product to verify its condition against our eligibility guidelines. This inspection process typically takes 1 to 2 business days.

Upon approval of your return, we will initiate the refund process immediately. Please allow 7 business days for the refund to be processed and credited back to your original payment method (e.g., credit card, debit card, or PayPal). Please note that your financial institution may require additional processing time to reflect the funds in your account.

6. Damaged or Defective Goods Upon Delivery

We perform rigorous quality control checks prior to packing every order. In the rare event that an item arrives damaged or broken during transit, please inform us within 48 hours of delivery. Include clear digital photos of the damaged item, the outer box, and the shipping label so we can immediately arrange a replacement or full refund.

7. Cancellations and Modifications

Orders enter our dispatch queue rapidly. If you wish to cancel or modify an order, please contact us through our official support channel as soon as possible. While we will make every effort to stop dispatch, orders that have already entered handling (within our 2 business day handling window) cannot be cancelled and must follow the standard return procedure once received.